To be eligible for a return and full refund, please note the following criteria:
- Item was purchased within 30 days
- Item was not on sale. All sale products are Final Sale.
- Item is in original form, new, unworn, unwashed, in its original packaging, with the dust bag and tags attached
- Items are returned using a prepaid USPS label provided by Nat & Nin Customer service
- Item was purchased on www.nat-nin.com. Our retail partners will not accept any returns for purchases made on our eBoutique.
We reserve the right to refuse returns that do not respect our return policy.
Returns are free and easy. Here are the steps to returning an eligible product:
1. CONTACT US
2. REPACKAGE THE ITEMS & RETURN THE PARCEL
We want to make returns as easy as possible. If you have any other questions, please contact Customer Service at 1.833.849.8826 and we will be happy to help.
Upon receipt of your return, please allow 10-20 business days for your return to be processed. We will issue a refund to the method of payment used for the purchase (credit card or gift card).
We will notify you via email once your refund is complete!
Any product that is final sale may not be returned or exchanged.
We want to make sure you love your Nat & Nin bag. We’re here to guide you in finding another style or to help you with a return.
Exchanges are processed initially as a return. First, process the item you wish to exchange as a return using the prepaid USPS Return Label provided by Customer Service. You can review our Return Policy here.
Once we receive the item(s), we’ll refund the credit card used for the purchase and place a new order for the exchanged items and charge the method of payment provided on your Return Form.
We do not keep your credit card information on file, so please remember to provide your preferred method of payment and credit card information on your Return Form at the back of the packing slip.
We can also process exchanges & place a new order for you over the phone. Please call us at 1.833.849.8826 or email us at [email protected].
All items must be returned to the following address using the USPS prepaid label provided by our Customer Service.
Nat & Nin North America
25 Main Street, 3rd Floor
Tuckahoe, NY 10707
Any product listed as "Private Sale or Sale", including all products featured in the "Sale" category of the site are final sale, and may not be returned or exchanged.
We’re here to help. If you have any questions, please call us at 1.833.849.8826 or email: [email protected]