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This program allows individuals residing in the Eligible Zone (as defined below) who have joined (hereinafter referred to as "Members") to accumulate loyalty points in order to benefit from advantages. Any subscription to the NAT & NIN loyalty program, regardless of its nature, necessarily implies the Member's unreserved acceptance of these terms and conditions.
1 – Object
These general terms and conditions define the conditions of membership in the NAT & NIN Loyalty Program which allows (i) the collection of loyalty points based on the amount of purchases made in NAT & NIN stores and/or on the NAT & NIN website (hereinafter the "Site" as described below) and (ii) the use of the accumulated points to obtain certain benefits described herein.
The NAT & NIN Loyalty Programme is only valid in the eligible area, namely: in all NAT & NIN stores (excluding NAT & NIN resellers or corners within other brands, such as in department stores) located in France; on the Site, which depends on the delivery location of the products ordered by the consumer, namely: nat-nin.com (Hereinafter, the "Eligible Area").
2 – Subscription to the NAT & NIN Loyalty Program
2.1. Eligibility requirements
The NAT & NIN Loyalty Program is reserved for consumers with a postal address in the Eligible Zone, aged 18 and over, and who hold a NAT & NIN customer account (opened in-store or via the Website). Membership in the NAT & NIN Loyalty Program is free.
2.2. Subscription terms
You can join the NAT & NIN Loyalty Program in-store or online. Membership is automatic with online purchases or by uploading your in-store receipt. Once a member reaches their first loyalty level in the NAT & NIN Loyalty Program, they will receive a confirmation email.
2.3. Linking a purchase to a NAT & NIN store
The NAT & NIN store customer account is not linked to the NAT & NIN Loyalty Program and is separate. The NAT & NIN store on Boulevard Beaumarchais is not included in this program: the benefits and loyalty terms are identical to those on the website.
1. Members must upload their purchase receipt to the NAT & NIN website to have their points calculated following their purchase in NAT & NIN stores on the following page: https://www.nat-nin.com/pages/programme-fidelite
2. The member must click on the box called "CAN BE COMBINED IN NAT & NIN STORES"
3. The Member must log in to their web account or create a web account in order to be identified
4. Once identified, the Member can return to the page https://www.nat-nin.com/pages/programme-fidelite to click on the box "CAN BE COMBINED IN NAT & NIN STORES" and click on the DOWNLOAD button to send a photo of their receipt
5. Wait for Customer Service to validate the points allocation.
Therefore, a Member who has both a web account and a store account can choose, at any time, to link their NAT & NIN store purchases to their web account. Conversely, if the Member does not link their NAT & NIN store purchases, the in-store purchases will not be linked and will not be included in the calculation of loyalty points.
3 – Earning loyalty points
3.1. Accumulation of loyalty points
Members accumulate points when they make purchases on the Site, provided they have linked their web customer account to their loyalty number; when they make purchases in NAT & NIN stores, provided they have uploaded a photo of their receipt and after validation by Customer Service for the allocation of points.
3.2. Calculation of loyalty points
Each purchase made in a NAT & NIN store or on the Website generates loyalty points, deferred (15 days) in-store at checkout or online, based on the following (depending on the currency used at the time of purchase), which may change at NAT & NIN's discretion: 1 euro spent = 1 point. Loyalty points are calculated based on the total amount, including all taxes, of the products purchased. Purchasing discounted or sale items also allows the Member to collect loyalty points. The amount taken into account is the amount actually paid, i.e., the sale price or the price after the discount has been applied. However, only the product prices are taken into account: fees related to services of any kind, such as, but not limited to, shipping, delivery, gift wrapping, and credits generated as part of Recycling offers, etc., are not included.
3.3. Acquisition and lifespan of loyalty points
Exceptionally, during the holiday season, return periods are extended. Consequently, loyalty points will be credited to the customer's account 40 days after receipt of the order.
Points are credited to the Member's loyalty account on a delayed basis once the corresponding purchase has become final.
3.3.1. Earning loyalty points when making a purchase on the Site
For purchases made on the Site, points are credited when the withdrawal or return period has expired:
• if the Member does not exercise their right of withdrawal and does not make any return request to customer service under the conditions provided for in the General Terms and Conditions of Sale, the points are credited within a maximum period of 21 days from receipt of the order.
• if the Member exercises their right of withdrawal or makes a return request to customer service concerning part of the order, the points corresponding to the product(s) not returned are credited within a maximum period of 30 days from the dispatch of the order.
• If the Member exercises their right of withdrawal or requests a return from customer service for the entire order, no points will be credited. In the event of exercising the right of withdrawal or returning an item, the points corresponding to the purchased product being returned will not be credited to the Member's account. Exchanges are not possible for orders placed on the Website.
3.3.2. Earning loyalty points when making in-store purchases
For in-store purchases, points are credited within 15 days of uploading a photo of the receipt. Members have the option to return a product in-store within 15 days of purchase in exchange for a credit note equivalent to the price of the returned product. In this case, the points earned for the returned product will be deducted from the member's loyalty account. The points will only be credited back to the loyalty account once the member uses the credit note, and according to the same rules (i.e., within 24 hours).
3.3.3. Lifespan of loyalty points
Loyalty points are valid for 12 months from the date and time of the Member's purchase that generates them. For example, if a Member makes a purchase on January 10th, the loyalty points generated by that purchase will expire on January 10th of the following year at the same time. Members can check their points balance at any time in the "Loyalty" tab when they log in to their account on the Website.
4 – Advantages
Members are eligible for various benefits depending on the number of points they have accumulated, as outlined in Article 3. All benefits are reserved for the individual member. To receive them, the member must always be able to present proof of identity.
4.1. Threshold of 150 points
When a member reaches the 150-point threshold, they gain access to loyalty benefits. Members continue to benefit from these advantages as long as they maintain at least 150 points accumulated over the last 12 months.
- If he does not accumulate any further points thereafter, and insofar as the points are valid for 12 months in accordance with article 3, he will continue to benefit from the loyalty advantages until January 15 of the following year.
- On the contrary, if he accumulates 75 new points in December, he will be able to benefit from loyalty advantages until April 15 of the following year.
4.2. Loyalty benefits
As part of the loyalty benefits, the Member has access to various free services:
Offers for Gift Vouchers and Gift Items are made on the catalogue offered when logging into the loyalty account in your web customer account.
4.3. No Warranty on Gift Items
Gift items offered after redeeming points for these products are not covered by any warranty or commercial guarantee. Therefore, no exchange, repair, or refund can be claimed in the event of damage to the gift item.
4.4. Validation of Conversion to Gift Vouchers or Gift Items
Points are redeemed within the shopping cart by selecting a voucher from the dropdown menu to purchase an item on the website or obtain an available gift item. Delivery charges may apply if a gift item is delivered alone, without any other products. Once the sale is complete, NAT & NIN staff will ship the product to the member via the carrier designated by NAT & NIN (at its discretion). The product will be delivered to the member by parcel, along with instructions regarding the return procedure, which is subject to the standard return policy for purchases on the NAT & NIN website. Gift items from the NAT & NIN Loyalty program cannot be returned for cash payment or to have points credited back to the member's loyalty account.
5 - Terms and Conditions of Use of the NAT & NIN Loyalty Program
Loyalty accounts are registered to a specific individual and are personal. A customer (same name, same address) may only subscribe to the NAT & NIN Loyalty Program once: multiple accounts are prohibited. Furthermore, the same email address or telephone number may only be associated with one loyalty account. The NAT & NIN Loyalty Program is reserved for individuals for their own personal, non-professional use. Members may not assign or transfer, in any way whatsoever, all or part of their rights and/or obligations under the NAT & NIN Loyalty Program without the prior written consent of NAT & NIN. Loyalty points are linked to the individual member and are therefore neither assignable nor transferable.
6 - Personal data
As part of its subscription to the NAT & NIN Loyalty Program, NAT & NIN, as data controller, collects and processes certain personal data of the Member. To join the Program, it is mandatory to provide one's title, last name, first name, email address, and postal address.
The data collected is necessary for membership in the Program and for the execution of the loyalty agreement between NAT & NIN and the Member. The Member's personal data is retained for this purpose for the duration of their membership in the NAT & NIN loyalty program and then for a period of 5 years, corresponding to the applicable legal limitation period.
The data collected as part of the NAT & NIN Loyalty Programme (information relating to purchases and use of the loyalty programme) is also processed by NAT & NIN for statistical purposes in pursuit of its legitimate interest and is kept for this purpose for 3 years before being anonymized.
Within NAT & NIN, the data collected is only communicated or made accessible to those individuals to whom it is necessary to disclose it for the purposes of subscribing to and managing the NAT & NIN Loyalty Program. This personal data is also shared with NAT & NIN's external service providers responsible for advertising and communication.
When subscribing to the NAT & NIN Loyalty Program, the customer account details (web or in-store, depending on the channel through which the customer chooses to join) are automatically linked to the loyalty account. Members are invited to verify this information and, if necessary, complete any missing details required to open their loyalty account.
Membership in the NAT & NIN Loyalty Program can only be processed if the required information is accurate, complete, and usable. Required information is indicated by a code in the relevant forms.
Members may provide their telephone contact details when subscribing to the NAT & NIN Loyalty Program. In accordance with applicable legal provisions, they may, if they wish, register free of charge and at any time on the telephone marketing opt-out list.
The Member is responsible for the accuracy of the data they provide when creating their customer account and subscribing to the NAT & NIN Loyalty Program. It is the Member's responsibility to keep their information up to date by updating their details in-store or on the Website. NAT & NIN cannot be held liable under any circumstances for the non-receipt of communications, invitations, offers, or products intended for the Member within the framework of the NAT & NIN Loyalty Program due to inaccurate or outdated information.
In accordance with applicable regulations, the Member has the right to access, rectify, erase, limit, and object to the processing of their personal data, as well as the right to define guidelines regarding the fate of their data after their death and the right to data portability.
For more information on how you can exercise your rights and how NAT & NIN processes personal data, please refer to our Privacy Policy.
7 - Duration and termination
The NAT & NIN loyalty program is subscribed to for an indefinite period.
7.1. Termination by the Member
Members may terminate their subscription at any time by sending a cancellation request, along with a copy of their ID, to sav@nat-nin.fr . Terminating their NAT & NIN Loyalty Program subscription will result in the permanent loss of any accumulated points.
7.2. Modification and termination of the NAT & NIN Loyalty Program at the initiative of NAT & NIN
NAT & NIN reserves the right to modify the Loyalty Program and its terms and conditions and will inform Members of any changes by the method it deems most appropriate. The latest version of the general terms and conditions applicable to the NAT & NIN Loyalty Program is available on the Website. NAT & NIN therefore encourages Members to consult the Website regularly. NAT & NIN reserves the right to suspend or terminate the Program, provided that Members are notified in advance within a reasonable timeframe. In the event of termination of the NAT & NIN Loyalty Program, Members who have acquired benefits (access to loyalty rewards and the NAT & NIN Loyalty offer) will continue to benefit from these advantages for the remaining period, in accordance with section 4 above. No modification, suspension, or termination of the NAT & NIN Loyalty Program will entitle Members to any compensation.
7.3. Suspension or deactivation of a loyalty number at the initiative of NAT & NIN
NAT & NIN reserves the right to suspend or deactivate a Member's loyalty account, which will result in the cancellation of any points earned, without the Member being entitled to any compensation:
- In the event of actions likely to disrupt the normal operation of the NAT & NIN Loyalty Program, and in particular in the event of fraud, attempted fraud, or misuse or attempted misuse of the benefits offered under the Loyalty Program
- More generally, in the event of non-compliance with these general terms and conditions
If there is no activity on the Member's account(s) for 36 consecutive months, and if the Member makes no purchases using their loyalty number during this period, their membership in the NAT & NIN Loyalty Program will be automatically terminated and their loyalty number deactivated. NAT & NIN will suspend or deactivate the loyalty account after notifying the Member by email sent to the email address provided when subscribing to the Program.
8 - Responsibility
NAT & NIN makes every effort to ensure the proper functioning of the Loyalty Program. However, NAT & NIN cannot be held liable for any direct or indirect consequences of any malfunctions or anomalies in the Program.
9 – Information and complaints
For any information request, complaint or question relating to the NAT & NIN loyalty program, the Member is invited to contact NAT & NIN by email at the following address: sav@nat-nin.fr .
10 – Mediation
In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, Sisters & Co. is a member of the CM2C Mediation Center, whose contact details are: 49 Rue de Ponthieu, 75008 Paris, France, +33 1 89 47 00 14 - Monday to Friday - 9:30 a.m. to 12:00 p.m. and 2:00 p.m. to 4:00 p.m. - https://www.cm2c.net/ . Members may use the CM2C mediation service free of charge for any unresolved dispute related to the subscription to and execution of the NAT & NIN Loyalty Program. In accordance with Article L 612-2 of the French Consumer Code, members must first submit their complaint to NAT & NIN's customer service department. In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has established an Online Dispute Resolution platform to facilitate the out-of-court online resolution of disputes between consumers and businesses in the European Union. This platform can be accessed at the following link: https://webgate.ec.europa.eu/odr/ .
11 - Applicable Law
These terms and conditions are governed by French law.
