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Free delivery*

From €50* in mainland France

Free returns

You have 15 days to change your mind

Customer service

Available Monday to Friday from 9 a.m. to 6 p.m.

You can request a return for an exchange or refund within 15 days of delivery.
The products must be intact, complete, labelled,
provided with their cover and not worn or damaged.
The return costs are free within the framework of a return against obtaining a credit note, or a partial return of the order.
Don't worry if the fees appear when entering your return.
They will not be charged to you.
In the event of a request for reimbursement of the entire order, the return costs are the responsibility of the customer.
Return costs will be automatically deducted from the refund.
France: €5.90
EU: €9.90
Outside the EU: at your expense

Back to Nat & Nin stores

I simply deposit my return with my order form
(attached in the package).
  • 12, rue Montmartre Paris 1st
  • 13, rue du Cherche-Midi Paris 6
  • 70, boulevard Beaumarchais Paris 11
  • 5, rue Rallier du Baty Rennes

Back online

Step 1: I access the return portal available here .
Step 2: I enter the order number and the email address used when ordering
Step 3: I choose the items I want to return or exchange
Step 4: I print the return label
Step 5: I stick the label on my parcel and drop it off at the Point Relais

"French brand with very pretty models, in particular the mini Macy which has all the assets. Very nice look, perfect finishes and above all zipped outer pockets. There is also the JEN model and the essential matching companions.
In short, this brand is to be discovered.
Without forgetting the must: the after-sales service. A team that listens and above all is responsive.
In short: I recommend. "





"I am a loyal customer of the brand, for the beauty of the models, for the novelties each season and the originality of the colors. The plus is that in the event of a problem with the bag, the after-sales service is 'extreme kindness and incomparable efficiency! A big thank you to them."



I had a little problem when ordering. The team immediately answered my questions and did all they could to satisfy me and be able to ship the order to me as soon as possible. The exchanges are very pleasant and professional.

Thank you so much."