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This program allows individuals established in the Eligible Zone (as defined below) who have joined (hereinafter "Members") to accumulate loyalty points in order to benefit from advantages. Any subscription to the NAT & NIN loyalty program, for whatever reason, necessarily implies the Member's unreserved acceptance of these general conditions.
1 – Purpose
These general conditions define the conditions for joining the NAT & NIN Loyalty Program, which allows (i) the collection of loyalty points based on the amount of purchases made in NAT & NIN stores and/or on the NAT & NIN website (hereinafter the "Site" as described below) and (ii) the use of accumulated points to obtain certain advantages described herein.
The NAT & NIN Loyalty Program is only valid in the eligible zone, namely: in all NAT & NIN branded stores (excluding NAT & NIN resellers or corners within other brands, such as department stores) located in France; on the Site, which depends on the delivery location of products ordered by the consumer, namely: nat-nin.com (Hereinafter, the "Eligible Zone").
2 – Subscription to the NAT & NIN Loyalty Program
2.1. Eligibility Conditions
The NAT & NIN Loyalty Program is reserved for consumers with a postal address in the Eligible Zone, aged 18 and over, and holding a customer account with NAT & NIN (opened in store or from the Site). Subscription to the NAT & NIN Loyalty Program is free.
2.2. Subscription Methods
Subscription to the NAT & NIN Loyalty Program can be done in store or on the Site. It is done automatically by purchasing on the website or by uploading the receipt of a store purchase. Following the first tier reached by the Member from their NAT & NIN Loyalty Program, they will receive a confirmation email.
2.3. Linking a NAT & NIN store purchase
The customer account in NAT & NIN stores is not linked to the NAT & NIN Loyalty Program and is separate. The NAT & NIN store on Boulevard Beaumarchais is not covered by this system: the loyalty benefits and terms there are identical to those of the website.
1. The Member must take the step of uploading their store purchase receipt on the NAT & NIN website to record points following their NAT & NIN store purchase on the following page: https://www.nat-nin.com/pages/programme-fidelite
2. The Member must click on the "CUMULATE IN NAT & NIN STORE" tab.
3. The Member must log in to their web account or create a web account to be identified.
4. Once identified, the Member can return to the page https://www.nat-nin.com/pages/programme-fidelite to click on the "CUMULATE IN NAT & NIN STORE" tab and click on the UPLOAD button to send a photo of their receipt.
5. Wait for Customer Service to validate the points allocation.
Thus, a Member who has both a web customer account and a store customer account can decide, at any time, to link their NAT & NIN store purchase to their web customer account. Conversely, if the Member does not link their NAT & NIN store purchase, purchases made in stores will not be linked and will not be taken into account in the calculation of loyalty points.
3 – Obtaining Loyalty Points
3.1. Accumulation of Loyalty Points
The Member accumulates points when making purchases on the Site, provided they have linked their web customer account to their loyalty number; when making purchases in NAT & NIN stores, provided they have uploaded a photo of their receipt and after validation by Customer Service for point allocation.
3.2. Calculation of Loyalty Points
Each purchase made in a NAT & NIN store or on the Site generates loyalty points with a deferred period (15 days) in store at checkout or when ordering on the Site, based on the following (depending on the currency used for the purchase), which may change at NAT & NIN's discretion: 1 euro spent = 1 point. Loyalty points are calculated taking into account the amount, all taxes included, of the products purchased. The purchase of discounted items or sale items also allows the Member to collect loyalty points. The amount taken into account is then the amount actually paid, i.e., the sale price or after applying the discount. However, only product prices are taken into account: fees related to services, whatever they may be, such as, and without this list being exhaustive, shipping costs, delivery, gift packaging, and credits generated as part of recycling offers, etc., are not taken into account.
3.3. Acquisition and Lifespan of Loyalty Points
Exceptionally, during the holiday season, return periods are extended. Consequently, loyalty points will be credited to the customer account 40 days after receipt of the order.
Points are credited to the Member's loyalty account with a delay once the corresponding purchase has become final.
3.3.1. Acquisition of Loyalty Points for Purchases on the Site
For purchases made on the Site, points are credited when the withdrawal or return period has expired:
• if the Member does not exercise their right of withdrawal and does not make any return request to customer service under the conditions provided in the General Terms and Conditions of Sale, points are credited within a maximum of 21 days from receipt of the order.
• if the Member exercises their right of withdrawal or makes a return request to customer service concerning part of the order, points corresponding to the product(s) not returned are credited within a maximum of 30 days from the shipment of the order.
• if the Member exercises their right of withdrawal or makes a return request to customer service concerning the entire order, no points are then credited. In the event of exercising the right of withdrawal or return, points corresponding to the purchased product concerned by the return will not be credited to the Member's account. Exchanges are not possible for orders on the Site.
3.3.2. Acquisition of Loyalty Points for In-Store Purchases
For in-store purchases, points are credited within 15 days after uploading a photo of the receipt. The Member has the option to return a product to the store within 15 days of purchase in exchange for a credit note for an amount equivalent to the price of the returned product. In this case, the acquired points corresponding to the returned product will be deducted from the Member's loyalty account. Points will only be re-credited to the loyalty account when the Member uses the credit note they obtained and according to the same rules (i.e., within 24 hours).
3.3.3. Lifespan of Loyalty Points
Loyalty points have a lifespan of 12 months, from the date and time of the Member's purchase that generates them. Thus, for example, if the Member makes a purchase on January 10, the loyalty points generated by this purchase will expire on January 10 of the following year at the same time. The Member can consult their points balance at any time in the "Loyalty" tab when logging in via their account on the Site.
4 – Benefits
The Member may benefit from various advantages depending on the number of points they have accumulated under the conditions provided in Article 3. All advantages are reserved for the Member. To benefit from them, the Member must always be able to provide proof of identity.
4.1. 150-point threshold
When the 150-point threshold is reached, the Member gains access to loyalty benefits. The Member continues to benefit from these advantages as long as they meet the condition of having accumulated at least 150 points over the last 12 months.
- If they do not accumulate any further points thereafter, and inasmuch as points are valid for 12 months in accordance with Article 3, they will continue to benefit from loyalty advantages until January 15 of the following year.
- Conversely, if they accumulate 75 new points in December, they will be able to benefit from loyalty advantages until April 15 of the following year.
4.2. Loyalty Benefits
As part of the loyalty benefits, the Member has access to various free services:
Voucher and Gift Item offers are made available in the catalog when logging into the loyalty account in the web customer account.
4.3. No Guarantee on Gift Items
Gift Items offered following the conversion of points to obtain these products do not include a conformity guarantee or commercial guarantee. Thus, no exchange, repair, or refund can be claimed following the degradation of the Gift Item.
4.4. Validation of Conversion into Vouchers or Gift Items
Points conversion is carried out within the shopping cart by selecting a Voucher from the drop-down menu to purchase an item on the site or obtain an available Gift Item.
The use of Vouchers is subject to a minimum purchase amount, in accordance with the following conditions:
In case of non-compliance with these minimum amounts, the Voucher cannot be applied to the order.
In the event of delivery of a Gift Item alone without any other product, delivery charges may apply. Once the sale is completed, NAT & NIN staff will send the product to the Member by the carrier designated by NAT & NIN (at its discretion). The product will thus be delivered by parcel to the Member, accompanied by explanations relating to the return procedure under standard return conditions for purchases on the NAT & NIN website.
The Gift Item from the NAT & NIN Loyalty offer can never be returned for payment of its cash equivalent or for the points used to be re-credited to the Member's loyalty account.
5 - Terms of Use of the NAT & NIN Loyalty Program
Loyalty accounts are nominative and personal. A customer (same name, same address) can only subscribe to the NAT & NIN Loyalty Program once: multiple accounts are prohibited. Furthermore, the same email address or phone number can only be associated with one loyalty account. The NAT & NIN Loyalty Program is reserved for individuals for their own, non-professional use. The Member cannot assign or transfer, in any way whatsoever, all or part of their rights and/or obligations under the NAT & NIN Loyalty Program without NAT & NIN's prior written consent. Loyalty points are attached to the Member personally and are therefore neither assignable nor transferable.
6 - Personal Data
As part of its subscription to the NAT & NIN Loyalty Program, NAT & NIN, as data controller, collects and processes some of the Member's personal data. To join the Program, it is mandatory to provide title, first name, last name, an email address, and a postal address.
The data collected is necessary for joining the Program and for the execution of the loyalty contract between NAT & NIN and the Member. The Member's personal data is kept for this purpose for the entire duration of their membership in the NAT & NIN Loyalty Program and then for a period of 5 years, corresponding to the applicable statutory limitation period.
Data collected as part of the NAT & NIN Loyalty Program (information relating to purchases and use of the loyalty program) is also processed by NAT & NIN for statistical purposes in pursuit of its legitimate interest and is kept for this purpose for 3 years before being anonymized.
Within NAT & NIN, the collected data is communicated or made accessible only to those individuals to whom it is necessary to communicate it for the purposes of subscribing to and managing the NAT & NIN Loyalty Program. This personal data is also communicated to NAT & NIN's external service providers in charge of advertising and communication.
When subscribing to the NAT & NIN Loyalty Program, the web or store customer account data, depending on the channel through which the customer wishes to join the Loyalty Program, is automatically associated with the loyalty account. The Member is invited to check them and, if necessary, to complete any data not yet provided but necessary for opening their loyalty account.
Membership in the NAT & NIN Loyalty Program can only be taken into account if the mandatory data is accurate, complete, and usable. Mandatory data is identified by an index in the relevant forms.
The Member may provide their telephone details as part of their subscription to the NAT & NIN Loyalty Program. In accordance with applicable legal provisions, they may, if they wish, register for free and at any time on the telephone solicitation opt-out list.
The Member is responsible for the accuracy of the data they transmit for the purpose of creating their customer account and subscribing to the NAT & NIN Loyalty Program. It is the Member's responsibility to keep their information up to date by updating their data in store or on the Site. NAT & NIN cannot under any circumstances be held responsible for the non-receipt of communications, invitations, offers, or products intended for the Member as part of the NAT & NIN Loyalty Program due to inaccurate or outdated information.
In accordance with applicable regulations, the Member has a right of access, rectification, erasure, restriction, and opposition regarding the processing of their personal data, as well as the right to define directives concerning the fate of their data after their death and the right to portability of their personal data.
For more information on how you can exercise your rights and how NAT & NIN processes personal data, please consult our Privacy Policy.
7 - Duration and Termination
The NAT & NIN Loyalty Program is subscribed for an indefinite period.
7.1. Termination at the Member's Initiative
The Member has the possibility to terminate their subscription at any time by sending their termination request accompanied by a copy of their identity document by email to sav@nat-nin.fr. The termination of their subscription to the NAT & NIN Loyalty Program entails the definitive loss of accumulated points.
7.2. Modification and Termination of the NAT & NIN Loyalty Program at NAT & NIN's Initiative
NAT & NIN reserves the right to develop the Loyalty Program and its conditions and will inform the Member by the means it deems most appropriate. The latest version of the general conditions applicable to the NAT & NIN Loyalty Program is available on the Site. NAT & NIN therefore invites Members to regularly consult the Site. NAT & NIN reserves the right to suspend or terminate the Program provided that Members have been informed in advance within a reasonable period. In the event of termination of the NAT & NIN Loyalty Program, Members who have acquired benefits (access to loyalty benefits and the NAT & NIN Loyalty offer) will continue to benefit from these advantages for the remaining time in accordance with section 4 above. No modification, suspension, or termination of the NAT & NIN Loyalty Program will give rise to compensation for the Member.
7.3. Suspension or Deactivation of a Loyalty Number at NAT & NIN's Initiative
NAT & NIN reserves the right to suspend or deactivate a Member's loyalty account, which will result in the cancellation of their accumulated points, without the Member being able to claim any compensation:
- In case of actions likely to disrupt the normal functioning of the NAT & NIN Loyalty Program, and in particular in case of fraud, attempted fraud, or in case of abusive use or attempted abusive use of the benefits offered under the Loyalty Program
- More generally, in case of non-compliance with these general conditions
In the total absence of activity on the Member's account(s) for a continuous period of 36 months, and if the Member does not make any purchase using their loyalty number during this period, their membership in the NAT & NIN Loyalty Program will be automatically terminated and their loyalty number will be deactivated. NAT & NIN will proceed with the suspension or deactivation of the loyalty account after notifying the Member by email sent to the email address provided during their subscription to the Program.
8 - Liability
NAT & NIN makes its best efforts to ensure the proper functioning of the Loyalty Program. Nevertheless, NAT & NIN cannot be held responsible for any direct or indirect consequences, or any malfunctions or anomalies of the Program.
9 – Information and Complaints
For any information requests, complaints, or questions related to the NAT & NIN Loyalty Program, the Member is invited to contact NAT & NIN by email at the following address: sav@nat-nin.fr.
10 – Mediation
In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, Sisters & co is a member of the CM2C Mediation Centre, whose contact details are: 49 Rue de Ponthieu, 75008 Paris 01 89 47 00 14 - Monday to Friday - From 9:30 AM to 12:00 PM and from 2:00 PM to 4:00 PM - https://www.cm2c.net/. The Member may use the CM2C mediation service free of charge for any unresolved dispute related to the subscription and execution of the NAT & NIN Loyalty Program. In accordance with article L 612-2 of the Consumer Code, the Member must first submit their complaint to NAT & NIN's customer service. In accordance with article 14 of Regulation (EU) n°524/2013, the European Commission has set up an Online Dispute Resolution platform to allow for the out-of-court online resolution of disputes between consumers and professionals in the European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/.
11 - Applicable Law
These general terms and conditions are governed by French law.