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The deadline for submitting your return request is 15 days from the receipt of your package. Products must be intact, unworn, undamaged, complete, labeled, and include their dust bag.
In the event of a POSTAL RETURN for REFUND of the order, return shipping costs are the customer's responsibility. Return shipping costs will be automatically deducted from the refund.
- France: 5.90 euros
- EU: 9.90 euros
- Outside EU: at your expense
- USA / CANADA / UK: calculated at the time of the return request
In case of paid return: delivery costs are refunded
Return shipping is FREE for returns in exchange for a CREDIT VOUCHER, an EXCHANGE, or an IN-STORE RETURN at nat & nin.
Exchange is only possible for the same model in a different color (excluding promotional items). The credit voucher is not refundable later.
Step 1: I access the return portal.
Step 2 : I enter the order number and the email address used when ordering
Step 3: I choose the items I want to return or exchange.
Step 4: I print the return label OR I select the return directly in the nat & nin store
Step 5: I stick the label on my package (if postal return) and drop it off at the Relais Point OR I drop it off at the nat & nin store
