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1. Company Information
The website accessible at https://nat-nin.com/ (the “Website”) is operated by SISTERS & CO, a French limited liability company (SARL) with a share capital of EUR 88,000, registered with the Paris Trade and Companies Register under number 523 788 750 00025, with registered offices at 59 rue Amelot, 75011 Paris, France.
Phone: +33 (0)1 85 08 03 40
Managing Director: Nathalie Wu
The Website is hosted by Shopify Inc.,
151 rue O’Connor, Ottawa, Ontario K2P 2L8, Canada.
SISTERS & CO sells products under the brands NAT & NIN (women’s collection) and ANTONYME (men’s collection).
2. Scope and Acceptance
These Terms of Sale apply exclusively to consumer (B2C) purchases made through the Website by customers located in the United States.
By placing an order, the customer acknowledges having read, understood, and accepted these Terms of Sale without reservation.
SISTERS & CO reserves the right to amend these Terms at any time. The version in force at the time of order shall apply.
3. Customer Service
Customer Service may be contacted for any inquiry or order-related issue:
4. Orders
Orders placed on the Website are intended for personal, non-commercial use only. Resale or distribution of products is strictly prohibited.
Customers must be at least eighteen (18) years old and have legal capacity to enter into a contract.
All orders are subject to product availability and acceptance by SISTERS & CO.
Order confirmation constitutes electronic acceptance and forms a binding contract.
5. Product Information and Availability
Product descriptions, photographs, and information are provided for illustrative purposes only and may contain minor variations.
Products are offered subject to availability. If a product becomes unavailable after an order is placed, the customer will be notified and may choose between:
Refunds will be processed within fourteen (14) business days.
6. Prices, Duties, and Taxes
Prices are displayed in Euros or U.S. Dollars, as applicable, exclusive of U.S. sales tax unless otherwise stated.
Customs duties, import taxes or other charges applicable in the destination country have been cleared by SISTERS & CO prior to reception.
Shipping costs are calculated and displayed during checkout.
7. Payment
Payment is due in full at the time of order.
SISTERS & CO cannot be held responsible for delivery delays or failures due to incorrect information provided by the Customer.
Accepted payment methods include credit/debit cards, PayPal, installment payment options where available, and gift cards issued by the Website.
Orders are processed only after payment authorization and receipt.
8. Delivery
Products are shipped to the delivery address provided by the customer.
Delivery times are estimates only and may vary due to customs clearance, carrier delays, or force majeure events.
Risk of loss passes to the customer upon delivery to the carrier.
Deliveries to the USA
Orders shipped to the USA have been subjected to customs clearance procedures, import duties or administrative fees. These costs are borne in the pricing of the Products.
9. Returns and Refunds (United States)
9.1 Voluntary Return Policy
Customers may request a return within fourteen (14) calendar days of receipt of the products.
Returned items must be unused, in original condition, and returned with original packaging, tags, and accessories.
Return shipping costs are borne by the customer unless the product is defective or incorrect.
Initial Delivery shipping costs are refunded.
9.2 Refunds
Approved refunds will be issued to the original payment method within fourteen (14) days of receipt of the returned products.
Gift Cards are non-refundable.
10. Defective or Non-Conforming Products
If a product is defective or materially non-conforming upon receipt, the customer must contact Customer Service within five (5) days of delivery.
Upon verification, SISTERS & CO may offer:
Return shipping costs for defective products will be reimbursed up to a reasonable amount.
11. Disclaimer of Warranties
To the fullest extent permitted by applicable law, products are provided “as is” and “as available.”
SISTERS & CO disclaims all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose, except where prohibited by applicable U.S. law.
Some states do not allow the exclusion of implied warranties; in such cases, these exclusions may not apply.
12. Limitation of Liability
To the maximum extent permitted by law, SISTERS & CO shall not be liable for indirect, incidental, consequential, or punitive damages.
Total liability shall not exceed the amount paid by the customer for the product giving rise to the claim.
Nothing in these Terms limits liability for fraud or willful misconduct.
13. Intellectual Property
All content on the Website, including trademarks, logos, images, text, and designs, is the exclusive property of SISTERS & CO or its licensors.
Unauthorized use is strictly prohibited.
14. Personal Data
Personal data is processed in accordance with applicable data protection laws.
Customers may exercise their rights by contacting: sav@nat-nin.fr
15. Governing Law and Jurisdiction French
These Terms of Sales are governed and interpreted in accordance with French law. Any dispute, disagreement, or claim arising from or related to this contract shall be subject to the exclusive jurisdiction of the competent French courts of Tribunal de Paris.
16. Gift Cards
Gift cards are valid for one (1) year from date of purchase, non-refundable, and redeemable exclusively on the Website.
Loss, theft, or unauthorized use is the responsibility of the holder.
17. Force Majeure
SISTERS & CO shall not be liable for delays or failure to perform due to events beyond its reasonable control.
18. Severability
If any provision of these Terms is held invalid, the remaining provisions shall remain in full force and effect.
